{"id":357058,"date":"2023-09-21T16:16:52","date_gmt":"2023-09-21T14:16:52","guid":{"rendered":"https:\/\/hvc.de\/quality-policy\/"},"modified":"2026-03-30T15:03:50","modified_gmt":"2026-03-30T13:03:50","slug":"corporate-policy","status":"publish","type":"page","link":"https:\/\/hvc.de\/en\/corporate-policy\/","title":{"rendered":"Undertaking policy"},"content":{"rendered":"\n

Our corporate policy<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Clientele<\/h5>
    \n
  • We focus on the needs and requirements of our customers.<\/span><\/li>\n
  • We build reliable, long-term customer relationships by processing orders and answering questions in a friendly, fast and timely manner.<\/span><\/li>\n
  • We continuously review our customers' requirements and implement the resulting measures promptly.<\/span><\/li>\n
  • We process complaints and claims quickly, competently and in a customer-oriented manner.<\/span><\/li>\n
  • We promote sustainable consumption among our customers.<\/span><\/li>\n
  • We always strive to continuously improve the satisfaction of our customers.<\/span><\/li>\n<\/ul>\n<\/div><\/div>
    Economic efficiency<\/h5>
      \n
    • We are a reliable partner for customers, suppliers and service providers.<\/li>\n
    • High-quality products and reliable services give us a competitive edge and promote the development of our company.<\/li>\n
    • We are committed to acting economically.<\/li>\n
    • We regularly review our corporate processes for their cost-effectiveness and efficiency.<\/li>\n
    • The security and protection of all data in our company is very important to us.<\/li>\n<\/ul>\n<\/div><\/div>
      Products & Services<\/h5>

      We plan, control and monitor our quality and safety-related activities to ensure the highest quality.<\/span><\/p>\n

      Meeting the requirements of our customers, employees and other stakeholders is our top priority.<\/span><\/p>\n

      We avoid errors completely and rectify them immediately if necessary.<\/span><\/p>\n

      We see mistakes as an opportunity to improve and further develop our company.<\/span><\/p>\n

      Internal cooperation is characterized by open communication and a clear focus on objectives.<\/span><\/p>\n

      Responsibilities and competencies are clearly defined to ensure a smooth flow of information.<\/span><\/p>\n

      We fulfill all binding obligations.<\/span><\/p>\n<\/div><\/div>

      Partnerships<\/h5>
        \n
      • Long-term & trusting partnerships are very important to us. We want to know both the strengths and weaknesses of our suppliers and service providers. <\/li>\n
      • We select the external companies that work for us carefully and in a structured manner.<\/li>\n
      • It is important to us that our suppliers and service providers act in the same way as we do. We expect our partners to follow the same standards that we set ourselves. <\/li>\n
      • We continue to develop our partners so that together we can fully meet our customers' requirements.<\/li>\n<\/ul>\n<\/div><\/div>
        Employees<\/h5>
          \n
        • All employees are equally important to us, regardless of gender, position, nationality or religion.<\/span><\/li>\n
        • We offer fair payment for your performance.<\/span><\/li>\n
        • Legal requirements for the protection of our employees are fundamental to us.<\/span><\/li>\n
        • The prevention of accidents at work and health protection are our top priorities.<\/span><\/li>\n
        • Where possible, we replace hazardous substances with safe alternatives.<\/span><\/li>\n
        • We want our employees to feel connected to the company.<\/span><\/li>\n
        • Diversity is important to us; discrimination and harassment are intolerable for us.<\/span><\/li>\n
        • Honesty and trust are important; we fight corruption and bribery resolutely.<\/span><\/li>\n
        • We provide all the necessary equipment and infrastructure.<\/span><\/li>\n
        • A safe working environment is crucial for the health and safety of our employees.<\/span><\/li>\n
        • The qualifications and further training of our employees are a prerequisite for our success.<\/span><\/li>\n
        • We continuously strive to improve our management system.<\/span><\/li>\n<\/ul>\n<\/div><\/div>
          Environment<\/h5>
            \n
          • We are doing our bit to mitigate climate change and protect the ecosystem.<\/li>\n
          • Avoiding environmental damage is our top priority.<\/li>\n
          • By offering more environmentally friendly alternatives, we promote sustainable purchasing behavior among our customers.<\/li>\n
          • In the procurement process, we prefer to purchase environmentally friendly products.<\/li>\n
          • The environmental and labor practices of our suppliers are an important selection criterion.<\/li>\n
          • We pursue innovations and make product and process improvements in order to work in a resource-saving manner in all areas.<\/li>\n
          • We use environmentally friendly resources in the manufacture of our products.<\/li>\n
          • Customers can return our outer packaging, which we recycle professionally.<\/li>\n<\/ul>\n<\/div><\/div>
            Core labor standards<\/h5>
              \n
            • We do not use child labor. Employees are older than 15 years. <\/span><\/li>\n
            • Employees under the age of 18 do not carry out dangerous or heavy work.<\/span><\/li>\n
            • The worst forms of child labor as well as forced and compulsory labor such as<\/span><\/li>\n
            • \n
                \n
              • Physical and sexual violence<\/span><\/li>\n
              • Debt bondage<\/span><\/li>\n
              • Withholding of wages\/including payment of labor fees and\/or payment of a security deposit to obtain employment<\/span><\/li>\n
              • Restriction of the employee's mobility\/mobility<\/span><\/li>\n
              • Withholding of passport and\/or identity documents<\/span><\/li>\n
              • Threats of denunciation to the authorities <\/span>is prohibited.
                <\/span> <\/li>\n<\/ul>\n<\/li>\n
              • All employment relationships are voluntary and based on mutual consent, without threat of punishment.<\/span><\/li>\n
              • Employment and professional practices are not discriminatory.<\/span><\/li>\n
              • All employees have freedom of association and the effective right to collective bargaining.<\/span><\/li>\n
              • Employees can form or join organizations of their own choosing and establish their own bylaws and rules.<\/span><\/li>\n
              • Negotiations with duly constituted and duly elected representatives are conducted in good faith.<\/span><\/li>\n
              • Collective agreements are implemented where they exist.<\/span><\/li>\n
              • Employees are not discriminated against or penalized for exercising the above rights. The right to freedom of association and collective bargaining is respected. <\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","inline_featured_image":false,"footnotes":""},"class_list":["post-357058","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/pages\/357058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/comments?post=357058"}],"version-history":[{"count":33,"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/pages\/357058\/revisions"}],"predecessor-version":[{"id":359687,"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/pages\/357058\/revisions\/359687"}],"wp:attachment":[{"href":"https:\/\/hvc.de\/en\/wp-json\/wp\/v2\/media?parent=357058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}