Our corporate policy
Clientele
– We focus on the needs and requirements of our customers.
– We build reliable, long-term customer relationships by processing orders and answering questions in a friendly, fast and timely manner.
– We continuously review our customers’ requirements and implement the resulting measures promptly.
– We process complaints and claims quickly, competently and in a customer-oriented manner.
– We promote sustainable consumption among our customers.
– We always strive to continuously improve the satisfaction of our customers.
– We are a reliable partner for customers, suppliers and service providers.
– High-quality products and reliable services give us a competitive edge and promote the development of our company.
– We are committed to acting economically.
– We regularly review our corporate processes in terms of their cost-effectiveness and efficiency.
– The security and protection of all data in our company is very important to us.
Economic efficiency
Products & Services
– We plan, control and monitor our quality and safety-related activities to ensure the highest quality.
– Meeting the requirements of our customers, employees and other stakeholders is our top priority.
– We avoid errors completely and rectify them immediately if necessary.
– We see mistakes as an opportunity to improve and further develop our company.
– Internal cooperation is characterized by open communication and a clear focus on objectives.
– Responsibilities and competencies are clearly defined to ensure a smooth flow of information.
– We fulfill all binding obligations.
– Long-term & trusting partnerships are very important to us.
We want to know both the strengths and weaknesses of our suppliers and service providers.
– We select the external companies that work for us carefully and in a structured manner.
– It is important to us that our suppliers and service providers act in the same way as we do.
We expect our partners to follow the same standards that we set ourselves.
– We continue to develop our partners so that together we can fully meet our customers’ requirements.
Partnerships
Employees
– We offer fair payment for your performance.
– Legal requirements for the protection of our employees are fundamental to us.
– The prevention of accidents at work and health protection are our top priorities.
– Where possible, we replace hazardous substances with safe alternatives.
– We want our employees to feel connected to the company.
– Diversity is important to us; discrimination and harassment are intolerable for us.
– Honesty and trust are important; we fight corruption and bribery resolutely.
– We provide all the necessary equipment and infrastructure.
– A safe working environment is crucial for the health and safety of our employees.
– Our employees’ qualifications and further training are a prerequisite for our success.
– We continuously strive to improve our management system.
– We are doing our bit to mitigate climate change and protect the ecosystem.
– Avoiding environmental damage is our top priority.
– We promote sustainable purchasing behavior among our customers by offering more environmentally friendly alternatives.
– In the procurement process, we prefer to purchase environmentally friendly products.
– The environmental and labor practices of our suppliers are an important selection criterion.
– We pursue innovations and make product and process improvements in order to conserve resources in all areas.
– We use environmentally friendly resources in the manufacture of our products.
– Customers can return our outer packaging, which we recycle professionally.
Environment
Core labor standards
– We do not use child labor.
Employees are older than 15 years.
– Employees under the age of 18 do not carry out dangerous or heavy work.
– The worst forms of child labor as well as forced and compulsory labor such as
-
- Physical and sexual violence
- Debt bondage
- Withholding of wages/including payment of labor fees and/or payment of a security deposit to obtain employment
- Restriction of the employee’s mobility/mobility
- Withholding of passport and/or identity documents
- Threat of denunciation to the authorities
we prohibit.
All employment relationships are voluntary and based on mutual consent, without threat of punishment.
– Employment and professional practices are not discriminatory.
– All employees have freedom of association and the effective right to collective bargaining.
– Employees can form or join organizations of their own choosing and establish their own bylaws and rules.
– Negotiations with duly constituted and duly elected representatives are conducted in good faith.
– Collective agreements are implemented where they exist.
– Employees are not discriminated against or penalized for exercising the above rights.
The right to freedom of association and collective bargaining is respected.