Our corporate policy
Clientele
- We focus on the needs and requirements of our customers.
- We build reliable, long-term customer relationships by processing orders and answering questions in a friendly, fast and timely manner.
- We continuously review our customers’ requirements and implement the resulting measures promptly.
- We process complaints and claims quickly, competently and in a customer-oriented manner.
- We promote sustainable consumption among our customers.
- We always strive to continuously improve the satisfaction of our customers.
Economic efficiency
- We are a reliable partner for customers, suppliers and service providers.
- High-quality products and reliable services give us a competitive edge and promote the development of our company.
- We are committed to acting economically.
- We regularly review our corporate processes for their cost-effectiveness and efficiency.
- The security and protection of all data in our company is very important to us.
Products & Services
We plan, control and monitor our quality and safety-related activities to ensure the highest quality.
Meeting the requirements of our customers, employees and other stakeholders is our top priority.
We avoid errors completely and rectify them immediately if necessary.
We see mistakes as an opportunity to improve and further develop our company.
Internal cooperation is characterized by open communication and a clear focus on objectives.
Responsibilities and competencies are clearly defined to ensure a smooth flow of information.
We fulfill all binding obligations.
Partnerships
- Long-term & trusting partnerships are very important to us. We want to know both the strengths and weaknesses of our suppliers and service providers.
- We select the external companies that work for us carefully and in a structured manner.
- It is important to us that our suppliers and service providers act in the same way as we do. We expect our partners to follow the same standards that we set ourselves.
- We continue to develop our partners so that together we can fully meet our customers’ requirements.
Employees
- We offer fair payment for your performance.
- Legal requirements for the protection of our employees are fundamental to us.
- The prevention of accidents at work and health protection are our top priorities.
- Where possible, we replace hazardous substances with safe alternatives.
- We want our employees to feel connected to the company.
- Diversity is important to us; discrimination and harassment are intolerable for us.
- Honesty and trust are important; we fight corruption and bribery resolutely.
- We provide all the necessary equipment and infrastructure.
- A safe working environment is crucial for the health and safety of our employees.
- The qualifications and further training of our employees are a prerequisite for our success.
- We continuously strive to improve our management system.
Environment
- We are doing our bit to mitigate climate change and protect the ecosystem.
- Avoiding environmental damage is our top priority.
- By offering more environmentally friendly alternatives, we promote sustainable purchasing behavior among our customers.
- In the procurement process, we prefer to purchase environmentally friendly products.
- The environmental and labor practices of our suppliers are an important selection criterion.
- We pursue innovations and make product and process improvements in order to work in a resource-saving manner in all areas.
- We use environmentally friendly resources in the manufacture of our products.
- Customers can return our outer packaging, which we recycle professionally.
Core labor standards
- We do not use child labor. Employees are older than 15 years.
- Employees under the age of 18 do not carry out dangerous or heavy work.
- The worst forms of child labor as well as forced and compulsory labor such as
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- Physical and sexual violence
- Debt bondage
- Withholding of wages/including payment of labor fees and/or payment of a security deposit to obtain employment
- Restriction of the employee’s mobility/mobility
- Withholding of passport and/or identity documents
- Threats of denunciation to the authorities is prohibited.
- All employment relationships are voluntary and based on mutual consent, without threat of punishment.
- Employment and professional practices are not discriminatory.
- All employees have freedom of association and the effective right to collective bargaining.
- Employees can form or join organizations of their own choosing and establish their own bylaws and rules.
- Negotiations with duly constituted and duly elected representatives are conducted in good faith.
- Collective agreements are implemented where they exist.
- Employees are not discriminated against or penalized for exercising the above rights. The right to freedom of association and collective bargaining is respected.